Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Complete a purchase
• Contact our customer service
• Participate in surveys, contests, or promotions
• Post comments or reviews

This information may include:

• Name, email address, postal address, and phone number
• Username and password
• Payment information (credit card details, billing address)
• Purchase history
• Skincare preferences and concerns
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address, browser type, and operating system
• Referring website, pages viewed, and time spent on pages
• Products viewed or searched for
• Geographic location
• Device information (type, model, screen size)
• Click patterns and browsing behavior

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see the Cookie Policy section below.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 To Provide and Improve Our Services

• Process and fulfill your orders, including payment processing and shipping
• Create and manage your account
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Develop new products and features
• Troubleshoot technical issues

2.2 For Marketing and Communication

• Send promotional emails, newsletters, and updates about our products and services
• Provide personalized product recommendations
• Communicate about special offers, events, or contests
• Deliver targeted advertisements based on your interests and browsing behavior
• Request feedback on our products and services
• Notify you about changes to our policies or services

2.3 For Legal and Security Purposes

• Comply with legal obligations
• Respond to legal requests and prevent harm
• Detect and prevent fraud, unauthorized access, and other illegal activities
• Enforce our terms and conditions
• Protect our rights, property, and safety, as well as those of our users and the public

2.4 For Analytics and Research

• Analyze usage patterns and trends
• Conduct market research and data analysis
• Measure the effectiveness of our marketing campaigns
• Improve user experience and website functionality

3. How We Share Your Information

We may share your information with the following categories of third parties:

3.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Shipping and fulfillment companies
• Customer service providers
• Marketing and advertising partners
• Email service providers
• Analytics providers
• IT and cloud service providers

These service providers are only permitted to use your information to provide services to us and are contractually obligated to maintain the confidentiality and security of your information.

3.2 Business Partners

We may share your information with business partners with whom we jointly offer products or services, or whose products or services we believe may be of interest to you. These partners may use your information for their own marketing purposes.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests). We may also disclose your information to:

• Enforce our Terms and Conditions and other agreements
• Protect and defend our rights, property, or safety
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

3.4 Business Transfers

If SKILN Club is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Correction

You have the right to access, update, or correct inaccuracies in your personal information. You can update many types of information directly within your account settings, or you can contact us using the information provided in the "Contact Us" section below.

4.2 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, which you can then transmit to another controller.

4.3 Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions. Please note that we may need to retain certain information for legal, security, or business purposes.

4.4 Objection and Restriction

You have the right to object to or request restriction of the processing of your personal information under certain circumstances.

4.5 Marketing Communications

You can opt out of receiving marketing communications from us by:

• Following the unsubscribe instructions included in each marketing email
• Adjusting your communication preferences in your account settings
• Contacting us using the information in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages, such as those about your account, orders, or our ongoing business relations.

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

5.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

5.3 Cookie Management

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.

Browser Controls: Most browsers allow you to control cookies through their settings, which may be found in the "Options" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, please visit your browser's help files.

Cookie Consent Tool: We provide a cookie consent tool on our website that allows you to customize your cookie preferences.

Do Not Track: Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we do not currently respond to such signals.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Restricted access to personal information
• Use of secure networks and firewalls
• Regular backups
• Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your computer or device.

7. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information in the "Contact Us" section. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

SKILN Club is based in the United Kingdom, and we process and store information in the UK and potentially in other countries where our service providers maintain facilities. The data protection laws in these countries may differ from those in your country of residence.

By providing your information, you consent to any transfer and processing in accordance with this Privacy Policy. We take appropriate steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate written data processing terms and/or data transfer agreements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. If we make material changes to how we treat your personal information, we will notify you by email or through a notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after such modifications will constitute your acknowledgment of the modified policy and your agreement to abide and be bound by it.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@skilnclub.com

Postal Address:
SKILN Club
Flat 49a Carter Drives
Jonesfort, WA3 3UR
United Kingdom

Phone: +44 031 991 9425

We will respond to your request within 30 days.