Refund Policy

1. Return Eligibility

We offer a 30-day satisfaction guarantee on most products. If you're not completely satisfied with your purchase, you may be eligible for a return and refund under the following conditions:

1.1 Eligible Items

• The item must be returned within 30 days of the delivery date
• The item must be unused and in its original condition
• The item must be in its original packaging with all seals, labels, and tags intact
• You must have proof of purchase (order confirmation email or receipt)

1.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened, used, or tampered with
• Products with broken seals or damaged packaging
• Gift cards
• Bundle items that have been partially used
• Sample-sized or travel-sized products
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

2. Return Process

To initiate a return, please follow these steps:

2.1 Initiating a Return

1. Contact our Customer Service team at returns@skilnclub.com or call +44 031 991 9425 within 30 days of receiving your order
2. Provide your order number, the items you wish to return, and the reason for the return
3. Our team will review your request and, if approved, will provide you with a Return Authorization Number (RMA) and return instructions

2.2 Packaging Your Return

Please follow these guidelines when packaging your return:

• Pack the items securely in their original packaging
• Include all product components, accessories, free gifts, and documentation
• Write your Return Authorization Number (RMA) clearly on the outside of the package
• Include a copy of your order confirmation or receipt

2.3 Shipping Your Return

Return your items to the following address:

SKILN Club Returns Department
Flat 49a Carter Drives
Jonesfort, WA3 3UR
United Kingdom

Please note:

• You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent, defective product)
• We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in transit
• International customers are responsible for any customs fees, taxes, or duties incurred during the return process

3. Refund Process

3.1 Refund Timeframe

Once we receive your return, our team will inspect the items and process your refund accordingly:

• We will notify you by email when your return has been received and inspected
• If approved, your refund will be processed within 5-7 business days
• The time it takes for the refund to appear in your account depends on your payment method and financial institution:
  • Credit card refunds: 5-10 business days
  • Debit card refunds: 5-10 business days
  • PayPal refunds: 2-3 business days

3.2 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card purchases will be refunded to the same card
• PayPal purchases will be refunded to your PayPal account
• Gift card purchases will be refunded as store credit

If the original payment method is no longer available, we may issue a store credit or use an alternative refund method.

3.3 Refund Amount

Your refund will include:

• The full purchase price of the returned item(s)
• The original shipping cost (only if the return is due to our error)

Your refund will not include:

• Return shipping costs (unless the return is due to our error)
• Gift wrapping fees
• Express or expedited shipping upgrades

If you used a promotional discount or coupon, the refund will be adjusted accordingly.

4. Exchanges

If you would like to exchange an item rather than request a refund, please follow these steps:

1. Contact our Customer Service team at returns@skilnclub.com or call +44 031 991 9425
2. Specify the item you wish to return and the item you would like to exchange it for
3. Our team will guide you through the exchange process

Please note:

• Exchanges are subject to product availability
• If the exchange item costs more than the original, you will be charged the difference
• If the exchange item costs less than the original, you will be refunded the difference
• The same eligibility criteria apply to exchanges as returns

5. Damaged or Defective Products

If you receive a damaged or defective product, please:

1. Contact our Customer Service team within 7 days of receiving your order
2. Provide photos of the damaged product and packaging
3. Describe the defect or damage in detail

For damaged or defective items:

• We will cover the cost of return shipping
• We will send a replacement item (if available) or issue a full refund including original shipping costs
• In some cases, we may not require you to return the damaged item

6. Incorrect or Missing Items

If you receive an incorrect item or if an item is missing from your order:

1. Contact our Customer Service team within 7 days of receiving your order
2. Provide your order number and details about what is incorrect or missing

We will arrange for the correct item to be sent to you as soon as possible, or issue a refund for the missing or incorrect item.

7. Special Circumstances

7.1 Promotional Items and Gifts with Purchase

If you return an item that qualified you for a free gift or promotional item, you must also return the free gift or promotional item to receive a full refund, unless otherwise specified in the promotion terms.

7.2 Sale Items

Items purchased on sale are eligible for return under the same conditions as regularly priced items, unless specifically marked as "Final Sale" or "Non-Returnable."

7.3 Gift Returns

If you received an item as a gift and wish to return it:

• You will need the order number or gift receipt
• Refunds for gifts will be issued as store credit to the gift recipient
• We will not notify the gift purchaser of the return

8. Exceptions and Limitations

SKILN Club reserves the right to:

• Deny returns that do not meet the eligibility criteria
• Limit or refuse returns where abuse of the return policy is suspected
• Issue partial refunds for items that show signs of use or damage that occurred after delivery
• Modify this Refund Policy at any time without prior notice

During high-volume periods (such as holidays), return processing may take longer than usual.

9. Statutory Rights

This Refund Policy does not affect your statutory rights. If you are purchasing as a consumer, you may have legal rights in your country of residence regarding the return of defective goods that cannot be limited by our policy.

For UK and EU customers, this policy complies with the Consumer Rights Act 2015 and the EU Consumer Rights Directive.

10. Contact Information

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Email: returns@skilnclub.com

Phone: +44 031 991 9425 (Monday to Friday, 9:00 AM - 5:00 PM GMT)

Postal Address:
SKILN Club Customer Service
Flat 49a Carter Drives
Jonesfort, WA3 3UR
United Kingdom